At StrideUp, customer satisfaction is our top priority. If you're not completely happy with your purchase, we offer a straightforward return policy to ensure your experience is hassle-free.

🕒 Return Window
You may return most unworn and unused items within 30 days of the delivery date for a full refund or exchange.

✅ Return Eligibility
To qualify for a return:

Items must be unused, unworn, and in original condition.

All original tags, packaging, and accessories must be included.

Proof of purchase (order number or receipt) is required.

Please note: Final sale items, gift cards, and items marked as “non-returnable” are not eligible for return.

🚚 Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

For damaged or defective items, please contact us immediately and include photos for faster resolution.

💰 Refund Processing
Refunds will be processed to your original payment method within 5–10 business days after the return is received and inspected.

Shipping fees (if any) are non-refundable.

🔄 Exchanges
Need a different size or style? Reach out to us—we’re happy to assist with exchanges depending on product availability.

How to Start a Return
To begin a return, please contact our customer service team with your order number and reason for return:

📧 Email: [email protected]
📞 Phone: +1 (969) 555-3046

📍 Return Address:
32805 Jesse Knoll Suite 994
South Debra, SD 69889
United States

We’re here to ensure your stride is perfect. Thank you for choosing StrideUp!